A: 

1. LOG ON TO ADMIN PORTAL


2. THEN GO TO BUSINESS TAB>SELECT EXPIRED>ON THE DROPDOWN ARROW SELECT EXPIRED(YOU WILL SEE THE LIST OF ACCOUNTS WITH EXPIRED SUBSCRIPTION)

3. SELECT THE USER THAT NEEDS TO BE REACTIVATED, IN THE USER ACCOUNT INFORMATION SELECT DETAILS CHANGE THE USER DUE DATE TO FUTURE DATE( EX. CURRENT USER DUE DATE 8/26/21 CHANGE IT 8/23/2025), AND HIT SAVE