Zone Shield & Xtreme Life 4K DVR

All Sleuth Gear 4K

Q: Why will my 4K DVR remote not respond when pressing the menu or other options?
A: Please ensure that the remote “lock” is not enabled. Point to the top/back of the device when pressing any buttons(IR location). Check if there is any li...
Tue, 7 May, 2019 at 12:45 PM
Q: Is the Sleuth Gear 4K product line NTSC & PAL Compatible?
A: Yes, Sleuth Gear 4K product line is both NTSC & PAL compatible. 
Tue, 7 May, 2019 at 12:35 PM
Q: MY 4K PRODUCT IMAGE DOES NOT APPEAR TO BE IN 4K QUALITY, WHY?
A: THERE ARE TWO POTENTIAL REASON 1: IF CONNECTED TO YOUR TV/MONITOR THAN THE VIDEO BEING OUTPUTTED BY THE VIDEO CABLE WOULD BE IN NON-HD AS THIS IS NOT A ...
Tue, 7 May, 2019 at 1:40 PM
Q: WHAT SIZE SD CARD CAN THE 4K PRODUCT LINE TAKE?
A: THE ZONE SHIELD & XTREME LIFE 4K PRODUCT LINE IS COMPATIBLE UP TO 128GB SD CARD. 
Tue, 7 May, 2019 at 1:41 PM
Q: WHY DOES THE FAST FORWARD & REWIND BUTTON ON THE REMOTE NOT RESPOND/WORK DURING PLAYBACK?
A: THE FAST FORWARD & REWIND FEATURE MAY NOT BE AVAILABLE DURING PLAYBACK MAKING THOSE BUTTONS NON-FUNCTIONING ON THE REMOTE. THE OUTPUT TO THE TV IS PR...
Thu, 13 Jun, 2019 at 1:21 PM
Q: DO YOU NEED TO UNPLUG ZONE SHIELD MODELS TO REMOVE THE SD CARD?
A: WHILE IT DOES NOT HURT TO UNPLUG THE DEVICE IT IS NOT NECESSARY. WHEN REMOVING THE SD CARD YOU WANT TO MAKE SURE IT IS NOT RECORDING. TO DO THIS, TURN TH...
Wed, 14 Aug, 2019 at 9:56 AM
Q. IS THERE ANY OTHER WAY TO VIEW SETTINGS ON A 4K DEVICE BESIDES HOOKING IT TO THE RCA ON A TV?
A. YES WITH THE PROGRAM MENU SETTINGS ATTACHED TO THIS POST. THEY CAN MAKES CHANGES ON THE COMPUTER AND THEN OUT ON SD CARD AND INSERT IN THE 4K DEVICE.
Fri, 28 Jun, 2019 at 4:34 PM
Q. CAN YOU USE THE MENU SETTING PROGRAM ON A MAC?
A.. YES, THERE IS A MAC VERSION OF THE SOFTWARE SEE ATTACHED. 
Fri, 2 Aug, 2019 at 11:20 AM
Q. CAN YOU USE ANY 128 GB SD CARD IN 4K DEVICES?
A. 128GB MEMORY CARD CAPACITY NEEDS TO BE CLASS XC1 - CONFIRMED WITH TOSHIBA AND SAMSUNG EVO
Mon, 15 Jul, 2019 at 11:57 AM
Q. WILL THE DVR150WF ACTUALLY CHARGE A DEVICE?
A. YES THE USB DOES WORK AND WILL CHARGE A DEVICE.
Thu, 15 Aug, 2019 at 4:10 PM