KJB Security Products Knowledge Base

A: ALWAYS ENSURE TO TURN OFF THE DEVICE BEFORE REMOVING THE SD CARD TO AVOID ANY CORRUPTED FILE. YOU CAN ALSO TURN THE DEVICE AWAY FROM YOU, WAIT A FEW MINU...

A: FOR SD - ON THE LIVEVIEW TAP ON THE CLOUD/SD(LOWER RIGHT HAND OF THE SCREEN) TO RUN THE RECORDINGS OF THE DAY  AND PREVIOUS DAYS   A: FOR CLOUD – ON TH...

A: NO NEED TO SET-UP THE TIME AS IT WILL BE AUTOMATIC ONCE THE DEVICE IS ADDED TO THE APP

A: TIME AND DATE ON THE APP IS SYNCHRONIZE TO YOUR PHONE, ENSURE THE TIME ON YOUR MOBILE DEVICE IS CORRECT.

A: BY DEFAULT, THE APP ONLY USE MILITARY TIME FORMAT 

A: ON THE LIVEVIEW TAP ON THE SD/HD ON THE UPPER LEFT CORNER OF THE SCREEN TO SWITCH RESOLUTION

A: THE APP WILL ALLOW THE PRIMARY PROFILE ABILITY TO SHARE TO A DIFFERENT USER PROFILE FOR ACCESS TO THE CAMERA. TO DO THIS, ACCESS THE LIVEVIEW, TAP ON ...

A: ON THE LIVE VIEW TAP ON THE GEAR ICON.

A: WE HAVE TWO OPTIONS TO RENAME. FIRST IS UPON SET UP AND THE NEXT BY GOING TO DEVICE SETTINGS THEN SELECT DEVICE NAME

A: ONLY THE ADMIN OF THE ACCOUNT HAS THE OPTION TO RENAME THE CAMERA