Why won’t my camera connect to wi-fi?
Please confirm that the wireless network to be connected is the 2.4Ghz protocol. If your router combines 2.4Ghz and 5G you will need to open your router settings and determine the 2.4Ghz wi-fi protocol (see next question.) Make sure the camera indicator light is in the slow red light state. Confirm the wi-fi password is correct, with no extra spaces.
Why does the Ubox app say no wi-fi?
If the App says no Wi-fi it is unable to detect a 2.4Ghz signal it may be to weak in this case move the camera closer to the router or you could have Band Steering enabled on your router.
If your wifi router has both 2.4Ghz and 5G channels and uses band steering ( 2.4Ghz and 5G combined) the camera will not find the wi-fi setting. The router starts on 5G by blocking any attempt by the camera to connect to the 2.4 GHz band. You will have to disable band steering by giving each channel its own unique SSID Name (wi-fi name). To do so go to your router dashboard and separate the bands or enable 2.4Ghz only. If you cannot do this we suggest buying a dedicated single band 2.4Ghz router for your security camera system.