A: IF YOU ARE UNABLE TO FIND YOUR WIFI NETWORK WHEN SETTING UP, IT IS POSSIBLE THAT YOUR NETWORK USES BAND STEERING. BAND STEERING IS A TECHNIQUE USED IN DUAL-BAND WIFI DEPLOYMENTS TO ENCOURAGE DUAL-BAND CLIENTS DEVICES TO USE THE LESS-CONGESTED AND HIGHER CAPACITY 5 GHZ BAND. THE ROUTER START ON 5G BY BLOCKING ANY ATTEMPT BY THE DEVICE TO CONNECT TO THE 2.4 GHZ BAND. YOU WILL HAVE TO DISABLE BAND STEERING BY GIVING EACH CHANNEL ITS OWN UNIQUE SSID NAME. YOU CAN CHANGE THE SSID NAME BY GOING TO YOUR ROUTER DASHBOARD AND SEPARATE THE BANDS OR ENABLE THE 2.4 GHZ ONLY. IF YOU CANNOT DO THIS, YOU MAY CONTACT YOUR INTERNET SERVICE PROVIDER.
Band Steering: https://www.actiontec.com/wifihelp/what-is-band-steering/